All Strider bikes have manufacturer’s warranty!

To activate the manufacturer’s warranty, register your Strider at:

  1. The manufacturer’s warranty period is two years.
  2. The manufacturer’s warranty conditions apply if the buyer can present a proof of purchase – waybill, invoice, purchase receipt.

Rules of use:

  1. Balance bike Strider 12 is designed for children under 27 kg.
  2. The balance bike is not designed to be towed behind a car or other mechanical vehicles.
  3. Take care of the bike when transporting or otherwise moving it. Secure it in case of transport.
  4. Adjust the height of the bike seat up to the maximum mark indicated.
  5. Adjust the height of the bike steering up to the maximum mark indicated.
  6. Remove any kind of dirt – sand, mud, salt, etc., – from the bike regularly.
  7. Do not wash the bike with a high-pressure washer or a strong water jet – the water jet can get into the wheel bearings of the bike and wash the grease out of it, and also sand gets into the openings with the water jet.
  8. Do not deliberately immerse the bike in water (water can penetrate the bearings and gradually damage the grease in the bearings).

The warranty does not cover:

  1. Accessories, fittings, stickers.
  2. Parts that are subject to natural wear and tear.
  3. Product damage due to impact and mechanical damage.
  4. Product damage caused by corrosive chemical or solvent.
  5. Product damage caused by inappropriate spare parts
  6. Product damage caused by violation of rules of use or caused by intentional or negligent actions of the buyer.

If you have a guarantee, please contact us by email or by phone +371 29467713